Jim's Blog

Exploring Your Outlook

August 2017

This isn’t about your email. It’s about your belief system. It’s specifically about how you view performance and ability. Dealing with success is easy. It’s more difficult—and more telling—when we see how people deal with failure.

There are two relevant questions:

  1. When things go wrong, do you feel you could have done something better?
  2. When things go wrong, was the factor uncontrollable, or not?

Leaders need to pay particular attention when people perceive their current situation is due mainly to an external factor they can't control. There is no scenario in which this is good; it leads to anger—which is dangerous.

Prejudicial situations cannot fester. The affected person needs to feel they can make a difference and that their capabilities matter.

Leaders must work hard to create environments where people feel in control.

It’s a major step forward when people feel they can do something about their current situation.

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About Jim Hill

Jim is the founder and CEO of Organizational Performance Systems.

Previously, Jim was a Marine Corps officer and an executive with Sun Microsystems. He is a past president of the International Society for Performance Improvement (ISPI).

He holds degrees from The Ohio State University, Webster University, and Averett College, and he received his doctorate in human and organizational performance from the University of Southern California.

His book, Giving Away Power, was published in 2013.

He is the 2016 recipient of ISPI’s Distinguished Service Award.

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