New tools helped nursing staff in Ohio improve Emergency Department admission times and facilitate communication between staff and patients. Within one year of implementation, the hospital saw a reduction in average length of stays, as well as overall costs. These improvements led to higher patient satisfaction scores.
To help organizations get closer to their value objectives, a number of approaches and fields of practice have been developed. Two fields common in today's business environment are human performance technology (HPT) and quality. The recent publication of the Global State of Quality Research: Discoveries 2013 by the American Society for Quality provides customer- and practitioner-related data and offers an opportunity to link the purposes, philosophies, research, and practices of quality and HPT.
Excerpt: In this, our first Column of the New Year, we share one of our favorite web sites, www.proofpoint.net, the cyber-home of Proofpoint Systems, Inc. This software company has built an impressive suite of diagnostic tools to help organizations do their best work, and has established itself as a reliable resource and partner for its clients. Even better, Proofpoint provides a number of valuable aids that are free to enterprising individuals.
This book provides a framework for building commitment and improving performance across organizations. Most employees want more control over their daily work and most managers want to give it. Yet, the distribution of decision making power often happens by chance rather than by design. This book is a "quick start" guide for leaders and team members who want to give—and receive—power.
To improve organizational performance, influence change, and accelerate transformation, executives and their teams need timely, accurate, and unbiased information. Good information, delivered at incredible speed, provides the ability to make better and faster decisions relative to the competition. Continuous performance improvement, powered by cloud technologies, helps organizations move from static lists to informed decision making and accelerated results. Cloud computing is based on the processing and storage of data and information external to the organization.
DOTMLPF is an acronym and mnemonic that is pronounced: "dot-mil-p-f." Once you say it aloud, it is easier to read and remember. The DOD looks at performance in terms of capabilities. Their gap analysis process is part of the Joint Capabilities Integration Development System (JCIDS). They use DOTMLPF at the front end to assist planners consider a range of solutions when addressing performance improvement issues.